Terms of Service
TERMS & CONDITIONS
Detail about Soul Bikes
1. Detail
You are contracting with Soul Bikes located at 95 Heath Street, Stourbridge, West Midlands, DY8 1SA Any references to “Soul Bikes”, “we”, “our” and “us” throughout the Terms and Conditions refer to Soul Bikes.
2. Contacting Us
Email at service@soulbikes.co.uk.
Telephone 07403 120487
3.Complaints/Alternative Dispute Resolution
In the event that you are not satisfied with the goods or service you have received from us, or if you wish to contact the Company regarding any other matter, please use the contact our “Contacting Us” section of these Terms and Conditions.
4. GENERAL TERMS AND CONDITIONS OF SALE
Once Soul Bikes have collected your bicycle, you have the right to cancel at any time before the instructed work has commenced.
Where costs have been incurred you will only pay for the work completed or the cost incurred. Payment for costs incurred will be required prior to the return of your bicycle. Deposits will be refunded only if no costs have been incurred.
5. Bicycle Servicing & Technician Recommendations
Prior to carrying out your booked service, our mechanic will undertake an assessment of your bicycle to determine the condition of your bicycle and may contact you to advise of any additional work that may be required and/or parts that require replacing. Soul Bikes will not undertake any additional work without your consent, if you chose not to follow our recommendations, we cannot guarantee that your bicycle will work as it should. We will however, do what we can to make your bike roadworthy.
6. Bicycle Safety Check
We carry out a safety check of your bicycle to check whether or not your bicycle is roadworthy. At the end of the check our mechanic will provide you with a report on the condition of your bicycle. No work is carried out to your bicycle without your consent. However, if you chose not to follow our recommendations and/or continue to use your bicycle which has failed the Bicycle Safety Check, you do so at your own risk.
7. Bicycle Servicing
Prior to carrying out any Standard, Advanced or Detailed Service our mechanic will undertake an assessment of your bicycle to determine the condition of your bicycle and may contact you to advise of any additional work that may be required and/or parts that may require replacing. We will not undertake any additional work without your consent, however, if you chose not to follow our recommendations, we cannot guarantee that your bicycle will work as it should. We will however, do what we can to make your bike roadworthy.
8. Stand Alone Repairs
We will not undertake a full assessment of your bicycle if you only ask us to undertake an individual/standalone repair(s) (i.e. anything that is not a Standard, Advanced or Detailed Service. However, it may be necessary to undertake further work and/or replace additional parts as a result of a standalone repair. We will not undertake any additional work without your consent, however, if you chose not to follow our recommendations, we cannot guarantee that your bicycle will work as it should. We will however, do what we can to make your bike roadworthy.
9. Completion of work
Soul Bikes will not be liable for any economic losses arising in any manner whatsoever out of any delays to, or complications with, the fulfilment of any booking for or arising out of any bicycle servicing, repair and or maintenance work you have asked us to undertake, provided that nothing in these terms limits or excludes Soul Bikes liability for death or personal injury caused by its proven negligence.
We will endeavour to complete any work to your bicycle on the day of our service visit. However, there may be times when this is not possible. If that is the case, we may need to return your bicycle to our workshop to complete the servicing and/or repairs and return it as soon as reasonably possible.
10 Cancellation following commencement of instructed work
Where costs have been incurred you will only pay for the work completed or the cost incurred. Payment for costs incurred will be required prior to the return of your bicycle.
11. Storage Charges & disposal of your bicycle
Under normal conditions, no storage charges will be applied, however, storage charges will be payable to Soul Bikes in relation to any bicycles not collected from Soul Bikes for a period of 15 working days following completion of the work undertaken by Soul Bikes on such bicycle.
Storage charges will be payable at the rate of £5.00 per 24 hours.
Soul Bikes retains the right to dispose of any bicycle that has remained in our possession for more than 2 (two) months.
12. Payment
Payment in full is required on completion of any work undertaken to your bicycle and prior to the return of your bicycle.
13. Removed Parts
Removed parts will be disposed by Soul Bikes. Disposal will be in accordance with current environmental regulations and legislative requirements.
14.Exchanges
Subject to your statutory rights (which shall not be affected by this provision), once fitted to your bicycle any parts fitted to your bicycle cannot be exchanged.
14. Refunds
Subject to your statutory rights (which shall not be affected by this provision), it is not possible to offer refunds after purchase for any parts that have been used on your bicycle. If you believe that a any part’s we have fitted are faulty, we will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded. We do however offer extensive guarantees on our work and parts (see separate section).
13.Updates
Soul Bikes reserves the right to add, remove or amend the terms and conditions contained in this site without prior notice.
Website Terms of Use
13.Point of Legal Contract Creation
When you place an order and/or make a booking via the website or via phone to purchase services from, and/or to have goods fitted by, Soul Bikes, this constitutes an “offer”.
Soul Bikes will send you an e-mail or verbally confirming receipt of your order and containing the details of it (the “Order Confirmation”). This constitutes the “acceptance”, irrespective of whether any payment that has been taken previously by Soul Bikes.
In the event that Soul Bikes does not accept your offer and/or does not issue an Order Confirmation via email or verbally to you, Soul Bikes shall make a full refund of any payments made by you as part of the ordering process.
These terms are the only terms upon which Soul Bikes will contract with you for the purchase of its services through its website, They shall govern the contract to the entire exclusion of all other terms or conditions.
Soul Bikes retains the right to refuse to accept your order solely at its discretion. If there is concern that there is an attempt to place an order dishonestly, fraudulently, by impersonating someone else or by attempting to use payment details which have been stolen, we will make additional checks and if appropriate involve external authorities.
14.Liability Disclaimer
All content provided on this website is for information purposes only and does not in any manner create a legal contract express or implied between Soul Bikes and you except only when agreed by Soul Bikes in relation to an order of goods and/ or services made by you through this website which is accepted by Soul Bikes.
In no event shall Soul Bikes and/or its suppliers be liable for any of the following losses or damage (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any direct, indirect, punitive, incidental, special exemplary or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, for any information, obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise provided that none of the foregoing and/ or nothing in these terms limits or excludes Soul Bukes liability for death or personal injury caused by its proven negligence.
15. Selection of the Correct Parts for your Bicycle
Soul Bikes may refuse to fit any bicycle components to your bicycle, if such components have not been ordered via Soul Bikes.
In the event Soul Bikes agrees to fit bicycle components supplied by you or a third party Soul Bikes accepts no responsibility for and excludes all liability for any losses suffered as a result of any of our customers selecting and/ or ordering from the incorrect bicycle components (e.g. provided that nothing in these terms limits or excludes Soul Bikes liability for death or personal injury caused by its proven negligence.
When purchasing your bicycle components from third parties (including online retailers) please be very careful in your selection of bicycle components. You will remain liable for all charges/costs incurred in fitting of bicycle components supplied by you or a third party, even in the event that such components (in the reasonable opinion of Soul Bikes) are incompatible with your bicycle.
16.General Guarantee Conditions
The guarantees apply from the date of original purchase.
Guarantees are not transferable and only apply to the person who made the original purchase.
Please ensure you retain your invoice, as proof of purchase is necessary before work can be carried out under the guarantees.
All parts originally purchased at Soul Bikes are covered by these guarantees, however, parts failing as a result of improper use, criminal or malicious damage, fire, theft or where the parts have been used for racing, hire bicycles or (in the reasonable opinion of Soul Bikes) in an incorrect manner, are excluded.
If work is required to be carried out other than by Soul Bikes approval must be obtained in advance from Soul Bikes. The guarantee may be invalidated when parts are repaired by a anyone other than by Soul Bukes. Soul Bikes is not responsible for any part removed from the bicycle or adjusted by any person other.
These guarantees do not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold.
Whilst we endeavour to pre-stretch new gear and brake cables, you may find that your gears and/or brakes may require additional adjustment following your service. Please contact Soul Bikes for advice & help at service@soulbikes.co.uk
These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.
All Soul Bikes guarantees are in addition to your statutory rights.
17.Parts
All new parts/bicycle components are covered against manufacturing defects for one year from the date of purchase. The parts may have to be returned to manufacturer for inspection, in which case Soul Bikes will follow the standard procedure laid down by the relevant manufacturers.
Before any work can be carried out under guarantee, Soul Bikes will conduct a full inspection report. This guarantee will not be offered and will not subsequently apply if you do not authorise the fitting of all additional parts considered necessary for replacement to restore your braking system to its proper working condition.
18.Labour/Servicing
All workmanship is guaranteed for a period of 3 months from the date of the work being undertaken.
19.How to Claim Under Your Guarantee
Contact Soul Bikes quoting your original receipt details and any other paperwork provided to you. Please be sure to keep your original paperwork safe as a failure to produce this could impact on your ability to claim.
20.Data Protection - General
Soul Bikes is conscious that you trust us with your private information which is necessary to process your order. Other than where stated within these Terms and Conditions and with our chosen payment card service provider, you have our assurance that your information will not be shared with other organisations outside the Soul Bikes, unless those organisations are working on behalf of Soul Bikes or we are compelled to do so by law.
21.Your Data Protection Rights
Individuals may obtain details of their own data which is held and/ or processed by Soul Bikes. For details of how to obtain such details, for which a charge will be made, please contact Soul Bikes directly.